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    • Home
    • Pricing
    • Service Benefits
    • About Heather
    • FAQ
    • Contact Us
  • Home
  • Pricing
  • Service Benefits
  • About Heather
  • FAQ
  • Contact Us

FREQUENTLY ASKED QUESTIONS

How do I get started?

Scheduling laundry service is easy! Submit our form and we will reach out directly to get you scheduled.

What is considered a load?

We use a standard 1.5 bushel basket to sort laundry into loads. These baskets hold appox 12-14lbs of laundry. One full basket is equal to one of load laundry. 

How do I find out if you cover my area?

Submit your address through our contact form and we will check if the address is in our service area and reach out shortly!

When is my laundry returned?

 Our standard turnaround is same day and it is included with our service. Unless you prefer to make other arrangements. 

When do I pay for services? And how do I pay?

Once laundry is picked up and brought back, it will then be sorted into loads. You will receive a message with load total and cost and payment options. We accept Venmo, Cash App or Cash upon delivery. 

What if all my laundry doesn't fit in my baskets/hampers?

Simply place the clothing/bedding into any type of gallon bags and they will be returned in new, clean bags. 

What types of laundry do you clean?

We clean both every day personal laundry and bedding/sheets. We do not offer dry cleaning services at this time.

What services do you offer?

We offer our basic service is wash & fold. This includes wet-washing garments and drying in a dryer or air-drying. In addition to we offer fluff & fold for clean clothes just needing folded/hung up.

What happens if I leave personal items in my pockets?

In the event that we do find items in your pockets, we'll return them inside a sealed bag along with your laundry. 

I have sensitive skin and prefer a specific detergent, can I send it instead?

Absolutely! Toss in your preferred laundry detergent, scent boosters, or dryer sheets and we will use it instead of ours.

Are my clothes washed with other people's clothes?

Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer's clothing. 

Our washers and dryers are sanitized and bleached often.

Can I drop off and pick up my laundry at your location?

Yes! If you would prefer to drop off and pick up your laundry at our location then we can definitely make these arrangements. 

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